Privacy Policy

LAST UPDATED: March 14, 2016

Tenjin, Inc. is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. The first section of this document describes our practices in connection with information that we collect from our customers and potential customers through the websites operated by us from which you are accessing this Privacy Policy (the “Websites”), and from users of the Websites (whether or not such users are our customers). The Websites include tenjin.io, blog.tenjin.io and track.tenjin.io. The second section describes the information we collect in the course of providing services to our customers (the “Services”).

SECTION 1: WEBSITE PRIVACY POLICY

Personal Information

“Personal Information” is information that identifies you as an individual or relates to an identifiable person. We collect Personal Information, such as name, organization name and email address, from our customers and potential customers when they provide it to us through the Services, such as by creating an Account.

How We May Use Personal Information

We may use Personal Information:

How Personal Information May Be Disclosed

Your Personal Information may be disclosed:

OTHER INFORMATION

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as browser and device information; information collected through cookies, pixel tags and other technologies; and aggregated information.

How We May Collect Other Information

We and our third party service providers may collect Other Information in a variety of ways, including:

How We May Use and Disclose Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Websites link. The inclusion of a link on the Websites does not imply endorsement of the linked site or service by us or by our affiliates.

SECURITY

We take reasonable administrative, physical and electronic measures designed to protect Personal Information and Other Information from unauthorized access, use or disclosure. Data collected from your device is encrypted using SSL or other technologies. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

CROSS-BORDER TRANSFER

The Websites are controlled and operated by us from the United States, and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Websites you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.

MODIFYING INFORMATION

Customers can access and modify their billing address by emailing sales@tenjin.io. If customers want to delete their own Customer Data or their Account from the Services, customers can contact us at sales@tenjin.io with a request. We’ll take steps to delete Customer Data as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law. If a customer ceases subscribing to the Services, we’ll automatically delete the customer’s Account and take steps to delete that customer’s Customer Data from the Services.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Websites. Your use of the Websites following these changes means that you accept the revised Privacy Policy.

CONTACTING US
If you have any questions about this Privacy Policy, please contact us at support@tenjin.io.

SECTION 2: SERVICES PRIVACY POLICY

CUSTOMER DATA

Our customers are advertisers. On behalf of a customer, we receive data about its advertising campaign on a particular advertising network directly from that network. “Customer Data” means advertising campaign data or information made available to Tenjin or the Tenjin Platform by or on behalf of a customer or any Authorized User, or via a customer’s use of the Tenjin Platform. We format and otherwise process the Customer Data, to help our customer understand and analyze the effectiveness of and costs associated with its advertising campaigns across various advertising networks.

HOW WE COLLECT CUSTOMER DATA

We collect Customer Data through Tenjin’s software development kit (“Tenjin SDK”) that customers have a license to use. We may also collect Customer Data from our customers’ third party mobile marketing partners, to the extent that the customer has authorized us to do so.

HOW WE USE CUSTOMER DATA

We use Customer Data to provide the Services to the relevant customer. We may also use it to improve the Services and develop new products and services.

We do not share Customer Data with any customer other than the customer to which it relates, unless we have received the prior express written consent of the customer to do otherwise. Without consent, we may disclose Customer Data:

To our affiliated and third-party service providers; and To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

In addition, we may use or disclose Customer Data as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Unless prohibited by applicable law or advertising network terms, we may aggregate Customer Data such that it is not reasonably identifiable with or to the customer to which it relates, or the customer’s end users (“Aggregate Data”). We may share Aggregate Data with third parties for industry research and analysis, demographic profiling and other similar purposes.

QUESTIONS

Please contact us at sales@tenjin.io if you have any questions about our Privacy Policy.